If you intend to return an item, please note that the responsibility and cost of returning the goods to our warehouse rest with you. You are accountable for the items until they reach our warehouse; thus, we highly recommend using an insured service to safeguard against any potential damage or loss, as we cannot issue refunds under such circumstances.

Notification must be made to us via email at sales@fellinihome.co.uk indicating what item you wish to return and why you are wanting to return.

Items must be returned to our warehouse within 28 days of delivery in their original, saleable condition. This means all items should be unused, pristine, and in their original packaging. Please be aware that any items that have been partially or fully assembled will not be accepted.

Ensure your return is packaged in the same way and condition as it was originally dispatched. Unfortunately, returns not meeting these criteria will be refused.

All returns must be made within 14 days from the date of receipt.

For furniture returns, please contact our Customer Service Team to arrange a collection. A collection fee of £150.00 will apply to all furniture returns.

For specialist delivery item returns, please contact our Customer Service Team to organise a collection. A collection fee of £29.00 will apply.

To return parcel items, please complete the necessary details on the returns form. Parcel items can be returned via the following methods:

We aim to process refunds within 7 days of receiving the item at our Distribution Centre.

If the returned item is not in a fully saleable condition, we reserve the right to refuse the refund or to deduct up to 50% of the original selling price from the refund amount.

While we make every effort to ensure all items undergo rigorous quality checks before dispatch, there may be occasions when a product is faulty or sustains damage during transit. Such issues are identified when a product is deemed unfit for its intended purpose or has a manufacturing defect.

It is crucial to inspect your order thoroughly upon receipt for any damage, faults, or missing components. Should you discover any issues, please notify us within 48 hours of delivery by emailing a detailed description of the problem along with multiple clear images demonstrating the defect.

Please retain the item in its original packaging and keep it safe while we coordinate with the manufacturer and/or yourself to find a resolution. A furniture repair specialist may be dispatched to assess and repair your item if possible. Alternatively, we will arrange for the collection of the faulty product and offer either a partial refund or a replacement, subject to stock availability.

In the unlikely event that you encounter a problem or defect with your purchase, please contact us immediately. We will arrange for an inspection of the goods or have them inspected by the manufacturer, in accordance with your statutory rights as outlined in the Consumer Rights Act 2013. We strive to resolve any issues you may experience efficiently.

We are committed to selecting and selling products of the highest quality, ensuring they reach you in perfect condition.

We recommend verifying your order as soon as it is delivered to avoid any doubt regarding items potentially damaged in transit. For furniture deliveries, you will be asked to sign a form confirming the item was received in good condition.

If your item is confirmed to be faulty or damaged, or if it does not match the specifications provided on our website, you have 30 days to notify us. Please contact our Customer Service team by email at sales@fellinihome.co.uk or by phone at 01924 928098.

Our team will discuss the following options with you:

Arranging for a technician to attempt to fix the fault

An exchange

A return and refund

In cases where a return is necessary due to faults or damage caused by Fellini Home or our contractors, we will fully refund your order, including any delivery charges, and cover the return postage or pick-up costs.

You have the flexibility to cancel your order at any time before it has been delivered, except for any custom made special orders. Should the order not yet be dispatched, you will receive a full refund. Conversely, if the order has already been sent out, you will be liable for the delivery charges and any costs associated with returning the item.

We retain the right to cancel your order under the following conditions:

Insufficient inventory to fulfil your order;

Non-serviceable delivery location;

Discontinued products from the manufacturer;

Errors in product pricing or descriptions.

In accordance with the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK residents may cancel their order within 14 days. This right does not extend to 'Made To Order' or personalised items. The cancellation period concludes 14 days after the delivery date.

For cancellations outside of this 14-day window, refer to our returns policy. We suggest verifying the availability of items by visiting our showroom to ensure they meet your needs. Our dedicated team is available to assist with any queries you may have.

If you order from our website without visiting the showroom, you maintain a statutory right to cancel your purchase. You can cancel your online order from the date of order placement up to 14 days after receiving the goods. To initiate cancellation, you must return the items at your expense, ensuring they are appropriately packaged to prevent damage. Upon receipt, we will inspect the items to confirm they have not been used and are in resalable condition. Any used or damaged goods may result in a deduction from your refund.

We can arrange for a specialist courier to collect your order, the cost of which will vary depending on the nature of the items. Contact us for a quote and be aware that the collection fee must be paid in full prior to the collection date. Ensure someone is available on the scheduled collection date to avoid additional charges for a failed collection.

Should you opt for an independent carrier, we recommend selecting a service that allows for tracking and adequate insurance against transit damage.

For unused and undamaged goods, the refund will include the initial outward shipping cost. Once we acknowledge receipt of your returned items, a full refund will be issued within 14 days using the original payment method.

Custom Orders

Furniture made to your specifications cannot be cancelled once ordered, whether purchased in-store or online. For more information on your consumer rights, consult the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We strive to resolve any issues. Should you need assistance regarding these terms and conditions, please contact us for support.